Privacy Policy

1. Overview

LSI intelligence ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you use the LSI intelligence platform, website, software, and services (collectively, the "Services").

This policy applies to all users of our Services, including account holders, website visitors, and anyone who interacts with our platform. By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration Data: Full name, email address, password (hashed), account type (PPO or enterprise), company name, job title, phone number, industry, company size.
• Profile Information: Signup profile details including reason for interest, referral source, requested tools, and use case descriptions.
• Payment Information: Billing and transaction information necessary to process purchases, maintain subscriptions, prevent fraud, and comply with financial obligations. Full payment instrument details are handled by authorized payment processors.
• Support Communications: Messages and requests submitted through our support system.
• Terms Acceptance: Record of your acceptance of our Terms of Service, including the timestamp and version accepted.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create and manage your account, provide access to the Platform, process subscriptions, and deliver the Services.
• Billing and Payments: To process purchases, administer subscriptions, manage account entitlements, and handle refund requests.
• Security: To verify access, prevent misuse, detect harmful activity, enforce service protections, and protect the integrity of the Services.
• Access Management: To issue, validate, and manage software access and device activations.
• Support: To respond to your inquiries, process account change requests, and provide technical assistance.
• Improvement: To analyze usage patterns, identify issues, improve performance, and develop new features.
• Compliance: To comply with legal obligations, respond to lawful requests, and enforce our Terms.
• Communication: To send service-related notices, account notices, administrative messages, and product updates where permitted.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you (account management, service delivery, billing).
• Legitimate Interest: Processing necessary for our legitimate business interests (security, fraud prevention, service improvement), balanced against your rights.
• Consent: Where you have given explicit consent (marketing communications, optional analytics).
• Legal Obligation: Processing required to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

• Service Providers: We may share data with contracted service providers that support payment processing, account operations, hosting, security, communications, compliance, and service delivery. These providers are required to protect data and use it only for authorized purposes.
• Legal Requirements: We may disclose data if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of LSI intelligence, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share data with third parties when you have given explicit consent.

6. Data Retention

We retain data for as long as X1 determines is reasonably necessary or legally appropriate to provide the Services, administer accounts, protect X1, enforce agreements, comply with obligations, resolve disputes, preserve evidence, and support security or operational needs. Retention periods may vary by data type, account status, legal requirement, business need, and risk profile.

• Account Records: Retained as needed for account administration, entitlement management, support, compliance, dispute handling, and business continuity.
• Transaction Records: Retained as needed for tax, financial, contractual, anti-fraud, and accounting obligations.
• Operational Records: Retained as needed to operate, secure, improve, investigate, and defend the Services.
• Support Communications: Retained as needed for support continuity, dispute resolution, compliance, and service protection.

When X1 determines data is no longer required, it may be deleted, de-identified, aggregated, restricted, archived, or otherwise handled in accordance with applicable law and X1's legitimate business interests.

7. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect data and the Services. For security reasons, X1 does not publicly disclose detailed internal security architecture, tooling, configurations, infrastructure, or operational procedures.

• Access controls and authorization safeguards.
• Protective measures for account integrity and service abuse prevention.
• Monitoring and review mechanisms intended to identify suspicious or unauthorized activity.
• Operational controls designed to support confidentiality, integrity, availability, and resilience.
• Periodic review and improvement of security practices.

Despite these measures, no security system is impenetrable. We cannot guarantee absolute security and are not liable for breaches resulting from circumstances beyond our reasonable control.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, submit a request through the Platform's support system or contact us at privacy@Lsiintelligence.com. We will respond within 30 days (or as required by applicable law).

9. International Data Transfers

Your data may be processed and stored in the United States or other jurisdictions where X1 or its contracted providers operate. Where legally required, X1 uses appropriate contractual, legal, or organizational safeguards for international transfers.

• Contractual transfer safeguards where applicable.
• Data processing terms with relevant providers where required.
• Other legally recognized transfer mechanisms where available.

10. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: We do not sell personal information, so this right does not apply.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Correct: Request correction of inaccurate personal information.

To exercise these rights, submit a request through our support system or email privacy@Lsiintelligence.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform at least 30 days before they take effect. The "Last Updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data, contact us at:

LSI intelligence - Privacy
Email: privacy@Lsiintelligence.com
Support: Available through the Platform's built-in support system

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.